Support Services

Adaptive Support Offerings

What's the right level of support for your business?
Adaptive Support gives you the resources you need right now - plus options to choose a level of support which accommodates the unique needs of your organization. We offer upgradable levels of support which provide exceptional value driven by our relentless commitment to customer satisfaction.

Adaptive has three levels of Support available for our customers:

Standard Support provides a comprehensive range of product support and maintenance services including full access to our support engineers during Adaptive Support business hours within a single global region.

• Level I Support - included with Annual Software maintenance
• Level II Support - expanded support covers non-defect issues and product use

Business Critical Support adds availability of support across all global time zones including full 24x7x365 support on Severity 1 issues. All severity level access to support engineers is available weekdays (Monday through Friday) during Adaptive Support business hours in all global regions. 

Premier Support provides an overlay to either Standard or Business Critical Support and brings a wide range of personalized, proactive services, including coordinated support account management, faster response times and access to our most experienced support engineers.

You can get more information by accessing our Support Offerings Datasheet, or contact your Adaptive sales representative at any time to discuss. 

Contact Support Now:

Phone: 440-257-7460 x2

email: support@adaptivecorp.net