3DEXPERIENCE Launcher Certificate Expiring

Important Information for 3DEXPERIENCE On-Premises Customers

For all on-premises customers, the 3DEXPERIENCE Launcher includes an embedded certificate. This certificate is expiring on November 28, 2021 for the 3DEXPERIENCE Launcher version 21.16.778 (or lower versions). To avoid a potential interruption of service with the Platform, please read this article to assure continuation of service

NOTE: Customers using the 3DEXPERIENCE Cloud are NOT impacted by this certificate expiration issue.

What is the 3DEXPERIENCE Launcher?

The 3DEXPERIENCE Launcher is a utility that runs on the client machines, specifically client machines that use native applications, like CATIA or an integration, like to Microsoft Office or CATIA V5 or SOLIDWORKS that enables launching those applications directly from the web browser.

The 3DEXPERIENCE Launcher has an embedded certificate and that certificate is expiring November 28, 2021. After this date, the launcher will no longer function properly, in fact the call to launch the client software will fail due to an expired certificate.

To avoid an interruption in service the launcher can be upgraded but will need to be upgraded on every client machine in the deployment. The details of downloading and updating the launcher are detailed in the following FAQ QA00000065062.

For more information on updating the launcher software feel free to contact Adaptive Support.