Support

Customer Support Center

Submit a support ticket to our Support Center.

Welcome to Adaptive Corporation Customer Service Support!

Adaptive is committed to providing an excellent customer experience, from the first time you contact us through the lifetime use of our software. Check out our support options below to find the one that meets your specific needs.

Standard Support

Provides a comprehensive range of product support and maintenance services including full access to our support engineers during Adaptive support business hours within a single global region. Level I Support is included with the annual software maintenance. Level II Support is expanded support which covers non-defect issues and product use.

Business Critical Support

Adds availability of support across all global time zones including full 24x7x365 support on Severity 1 issues. All severity level access to support engineers is available weekdays (Monday through Friday) during Adaptive support business hours in all global regions.

Premier Support

Provides an overlay to either Standard or Business Critical Support and brings a wide range of personalized, proactive services, including coordinated support account management, faster response times and access to our most experienced support engineers.

For more information about our support offerings, contact us today. We look forward to speaking with you.